Return & Refund Policy

Thanks for shopping at www.surpriz.in

If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 3 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

We will not accept a return unless there is a serious fault with the product quality.

Once we receive your item, we will inspect it and notify you that we have received your returned

item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original payment method via Razorpay.

You will receive the credit in 7 working days, depending on your original payment provider policies.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

If you have any questions on how to return your item to us, contact us at orders@surpriz.in